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We are committed to providing quality services to our stakeholders, learning from feedback and driving continuous improvement.

Ahead of the revised standards of conduct, performance and ethics coming into effect, HCPC Policy colleagues outline the key areas that employers, managers and leaders of registrants may wish to focus on.

The requirement to be open and honest, otherwise known as the duty of candour, is part of the standards of conduct, performance and ethics.

This annual report provides an account of our work investigating fitness to practise (FTP) concerns raised with us across the 15 professions we regulate.

As a registered professional, it is your responsibility to maintain appropriate professional boundaries with service users, carers and colleagues.

Case study: A psychologist’s employer raised concerns that the registrant had taken a service user on a trip involving an overnight stay in a shared hotel room, bought the service user alcohol and appeared to be under the influence of alcohol in the presence of the service user.

Case study: A biomedical scientist’s employer raised concerns following an incident where the registrant failed to follow procedure. When processing samples, the registrant failed to prevent contamination, which led to inaccurate results.

In most cases, you will need to make sure you have consent from the service user before you disclose or share any identifiable information

Find details of the revised standards of conduct performance and ethics, and how they compare to the current standards.

The Professional Standards Authority (PSA) has today published its annual performance review of the HCPC. The HCPC has met 16 of the 18 Standards of Good Regulation