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What information is confidential?

Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential

Our expectations for your record keeping

This page covers what you should record, in what format and when. It also covers how records should be stored.

What equality, diversity and inclusion means to us

We intend that everybody should be equally able to access our services and be treated fairly and supported when doing so

Appealing a decision

Information on your right to appeal a decision and how to do so. 

A registrant's responsibility to maintain appropriate boundaries

Registrants establish and maintain that trust by treating service users with dignity and respect and involving them in decisions about their care.

Health and character declarations

Guidance for applicants and registrants on why we ask for information about your health and character, when you would need to provide it, what you'd need to provide and how it would be assessed.

Verifying your information

We'll contact your education provider, any relevant regulatory or professional bodies and any professional referees to verify your details

Previous editions

Find previous editions of our Partner newsletter

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