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What happens when you receive my concern
We will review your concern to decide whether it is about an issue that is within our remit to investigate
Verifying your information
We'll contact your education provider, any relevant regulatory or professional bodies and any professional referees to verify your details
Informing us of changes
How to inform us of changes or developments, and what to consider when you do.
My Story - Jordan Aimey (Black History Month 2023)
HCPC Registered Physiotherapist Jordan Aimey, Senior Physiotherapist at Lewisham & Greenwich NHS Trust, has written about his journey in a piece to celebrate Black History Month.
Customer service policy
View our policy for customer service in this section
Undertaking quality assurance activities
When we assess institutions or programmes through our processes, we develop themes and questions to explore with education providers.
Procurement and tendering
How we appoint suppliers of goods and services
Concerns about employees
If a concern is raised about an employee, we may ask you for information as their employer or manager
Reviewing your application
We'll check if your application is complete and all your documents are certified correctly
CPD Week 2025
CPD Week 2025 is taking place on 3-7 March 2025, and you're invited! Discover new ideas and perspectives, share best practice and get tips to support your short and long-term goals.
Health declaration investigations process
Information on how we consider health declarations and establish whether individuals can practise safely and effectively.
Financial sustainability and programme resourcing
This page summarises our view on financial sustainability, including our regulatory requirements, and what we commonly see in programme delivery.